Return Policy
Returns
- Returns are eligible for store credit or exchange only. We do not issue refunds to the original form of payment.
- You have 30 days from the date of purchase to return an item. After 30 days, we cannot accept returns.
- To be eligible, items must be unworn, unused, and in the same condition as received, with original tags and packaging.
To start a return, go to our return portal here.
Non-returnable items include:
- Gift cards
- Downloadable software products
- Certain health and personal care items
To complete your return, a receipt or proof of purchase is required.
Please do not send your purchase back to the manufacturer.
Returns must be approved by us before being sent. Please email us prior to shipping your item back.
Partial Credit (if applicable)
In rare cases, partial store credit may be granted for gift returns, items not in original condition, or items returned more than 30 days after purchase.
Sale Items
All sale items are final sale and cannot be returned.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need the same item in exchange, please email us at help@shopthreetwelve.com and mail your item to:
Three:Twelve
251 N Main Ave #108
Sioux Center, IA 51250
Gifts
- If the item was marked as a gift and shipped directly to you, you’ll receive a gift card for the value of your return once it is received.
- If the item wasn’t marked as a gift, or if the gift giver had it shipped to themselves, the return credit will go to the gift giver.
Shipping
To return your product, mail it to:
Three:Twelve
251 N Main Ave #108
Sioux Center, IA 51250
- You are responsible for your own return shipping costs. Shipping costs are non-refundable.
- If exchanging for a different size, we will cover the shipping cost to send the new item to you.
- Shipping times for exchanges may vary by location.
- For returns valued over $75, we recommend a trackable shipping service or shipping insurance. We cannot guarantee we will receive your returned item.